Return Policy

Return Policy

Return Policy

You can return your unwashed, unworn, brand new Poler Stuff with tags still attached within 30 days for an exchange or refund. If you would like to return your stuff, please contact customerservice@polerstuff.com with the following information:

1. Order ID (located in the top right corner of your packing slip, second line)

2. Items you would like to return

3. Your preference for a refund or product to receive in exchange.

Poler will issue a return authorization based on the information you provide. We cannot accept items which are returned without an RA, or are not included in your RA. Poler does not provide freight for returns. Poler will provide freight for all exchange items shipped back to the customer at no additional cost.

The Fine Print:

Please note that Poler can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Poler does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser, an exchange, or store credit. Poler can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Poler Stuff was purchased. Poler cannot exchange full price items for those purchased at a sale price. Poler cannot refund expedited shipping charges. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Poler cannot process returns for customers residing outside of the U.S., and all international sales are final.