If you run a hospital or are a member of staff wondering how to make your patient experience more positive, then you will know that delivering a perfect hospital experience isn’t easy.
At its most basic level, any trip to hospital is negative, and so your job as a medical professional is to minimize the emotional and physical pain that your patients will be feeling.
You can help manage this in a number of ways, from ensuring staff are friendly, compassionate and helpful, to making use of technology to improve the experience of patients and give doctors and nurses additional tools to do their job effectively.
Of course, these considerations must be balanced against your available budget, and how you need to distribute it across the hospital.
This is how to help your patients have a better experience at your hospital:
Make better use of technology in patient rooms
One of the best ways to improve the experience of your patients is to focus on the time when they are in their rooms or wards. One of the loneliest experiences in hospital is when you’re left alone for long periods of time, unable to leave your room or talk to your loved ones.
This is where acute care solutions can help. By integrating technology into hospital rooms (such as giving patients access to an interactive television, which gives them the ability to do anything from stream their favorite films to learning about their medical procedures), patients can feel like they have control over their experience.
By using a TV-based platform, patients will also feel more at home, and less like they are in a hospital environment that’s disconcerting at times.
Communicate with your patients as much as possible
One of the simplest approaches you can use to ensure your patients have a pleasant experience at your hospital is to talk to them. It sounds blindingly obvious, but there is a difference between merely communicating some basic medical information with your patients and genuinely talking to them.
Patients (especially elderly patients) may feel as if they are helpless in their situation, without anyone to reassure them or tell them what exactly is going on. Simply taking the extra 30 seconds to listen to them and ask them how they are will make all the difference to their mental health, and ensure their experience is as positive as it can be.
Going into hospital can be daunting, make your patients feel at ease
Relating to the two previous points is the importance of putting your patients at ease during their stay. If they have suffered a sudden health issue, they will likely be shaken up and unused to a medical environment. At the very least, an extended amount of time away from normal life is enough to make anyone feel homesick, so make sure you put their minds at ease by helping your patients feel at home.
This can be something as small as seeing a friendly face first thing in the morning, and attending to their needs as quickly as possible. Delays are inevitable in a busy hospital, but you don’t want to make your patients feel as though they have been forgotten.