International Shipping Policy

International Shipping Policy

Your country may require you to pay import fees, customs, duties and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.

Poler will not replace or offer refunds for orders which are abandoned due to non-payment of taxes and fees required by your country.


The United Kingdom / France / Japan  / Philippines / Malaysia / Korea / Indonesia  / Hong Kong 

Fear not though as we have plenty of Poler supporters in those countries to take care of you. 

Orders leave our warehouse between 3-5 business days, however during the holiday season order processing time may take 7-10 business days for in-stock merchandise. During this processing time, your order is safely packed, and processed for shipment as quickly as possible. Due to our short processing time we will not be able to make any changes once your order has been placed.  Once your order is processed you will receive an email confirmation. You will be emailed tracking information once your order leaves our warehouse.

Need your Poler Outdoor Stuff fast? Please choose one of our expedited shipping options to ensure prompt delivery to meet your needs. Orders placed by 12pm noon Pacific Standard Time will ship the same business day. Any order placed after this time will be shipped the following business day.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know us by email at

Poler can not at this time ship to a P.O. Box.

**All international sales are final**